Hello!
I am pleased to say UBER has responded to my complaint well by acting appropriately. The following screenshots explain you the story.
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| Actual fare |
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| My response after their acknowledgement |
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| Mail from UBER |
All this happened within span of 24 hours.
I am pleased to also say that on the same day I took another trip by OLA cabs and something weird happened with the app's GPS input. After boarding the cab my location was not visible on OLA app through the journey and I had to use Google maps to help navigate (Driver seemed to be a novice in GPS navigation). On reaching the destination which must be at least 6km from start, I was billed just 38 rupees (That was with 50 rupees off, hence 88 totally). Auto rickshaw in Chennai asks 200 for a route this long.
I thought what could be the reason for a fare such nominal. Then came my bill by email from OLA cabs (below).
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| Bill split details and travel map |
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| Notice the rounded figures |
Did you notice the rounded figures?
How could it had been 0 km traveled for 34 minutes?
Time as well as distance count towards the final bill and in this case, distance was neglected (good for me)!
Goutham
